24 hours from purchase. That's the window.

How to request a refund

Email [email protected] with the subject line "Refund request." Include the email address you used at purchase so we can find your order.

If your request is within 24 hours of purchase, we process the refund within 5 business days. Stripe processes the refund to your original payment method within 5-10 business days after that.

That's it. No exit interview. No follow-up email asking why. No "what could we have done better" survey.

Why 24 hours

Email-only fulfillment changes the refund math. Once we email you the report, you have it we can't take it back. A longer refund window just means more people get the report for free.

24 hours is long enough to cover buyer's remorse. Most impulse buyers open the email within an hour or never. Anyone asking for a refund past 24 hours is past the legitimate hesitation window.

This is the price of selling digital data through email: the refund window has to be tight enough that the honor system doesn't bleed us. We'd rather have a brutal short window and charge $79 than a generous long window and charge $250.

What you keep after a refund

Nothing. Please delete the report and the raw data files from your inbox and any downloads. If you found the report useful even though you refunded, that's a legitimate outcome you don't owe us anything beyond deleting the copies you have.

We don't audit whether you actually deleted the files. We trust the contract.

Bank disputes and chargebacks

If you dispute the charge with your bank instead of requesting a refund from us, we'll respond to the dispute with the purchase record and your agreement to the terms.

Bank disputes don't work as a refund workaround past the 24-hour window. We document purchase timestamps and email delivery events. We'd rather you email us directly.

What this policy doesn't cover

Purchases through resellers or third-party marketplaces that vendor's refund policy applies. We don't process refunds for third-party purchases.

Changes to this policy

If we change this refund policy in a way that reduces your rights (shorter window, more restrictions), the change doesn't apply to purchases made before the change. The "Last updated" date below will reflect any change.